Technical Troubleshooting
I am getting an error while accessing my videos.
If you're having problems watching the videos, please try any of the following troubleshooting steps: Ensure you are using the updated version of your browser Turn off any VPN connections (if available) Log out of the platform, refresh, and log in ...
How do I clear cache and cookies on my browser?
To clear the cache and cookies, please try the steps given below: Click on the three dots in the top-right corner of the screen From the drop-down menu, click on 'Settings' Click on 'Privacy and security, then hit ‘Clear browsing data'. From the ...
How do I disable pop-up blockers on my browser?
To allow pop-ups on your browser, please try the following steps: Click on the three dotinon the top-right corner of the screen From the drop-down menu, click on 'Settings' Click on Privacy and security, then hit ‘Site Settings’. Click 'Pop-ups and ...
How can I change my password?
There are two ways to reset your password. If you are already logged into your account: Click on 'See Profile' from the top-left corner Click the 'Reset Password?' button Enter your current password and then enter the new password Click 'Submit' If ...
I can't find the reset password email.
n case you cannot find the password reset email in your inbox, please check the junk or spam folder. Also, please be sure that no-reply@upgrad-enterprise.com is added to your safe senders' list. If you still face issues in resetting the password, ...
I am unable to download the resources. How do I fix this?
Please clear the cache and cookies from the browser and log in through incognito mode and try to download the resources again. If the issue persists, please contact the support team at assist@upgrad.com.
I cannot hear any audio in my courses. How do I fix this?
If you can't hear the audio, check if your course player volume is turned up and ensure that the video is not muted. Do not forget to check the sound setting of your device. You may also try the following troubleshooting steps to fix the error: Click ...