Can I download the videos?

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• Can I download the PDF resources?

  Yes, you can! We have added multiple resources to our courses/pathways to enhance the learning experience. They are easily downloadable in PDF format. To download the resources: Open the course or pathway Click on 'Resources' from the left panel Tap ...

• I am getting an error while accessing my videos.

  If you're having problems watching the videos, please try any of the following troubleshooting steps: Ensure you are using the updated version of your browser Turn off any VPN connections (if available) Log out of the platform, refresh, and log in ...

• I am unable to download the resources. How do I fix this?

  Please clear the cache and cookies from the browser and log in through incognito mode and try to download the resources again. If the issue persists, please contact the support team at assist@upgrad.com.

• I finished my courses but I still can’t access my certificate.

  To download your certificate, each module must be marked as complete, which is confirmed by the green check mark ✅ against all the completed modules. Once you cross-check the same for all your assigned courses/pathways, try downloading the ...

• How can I change the video quality?

  The video quality changes depending on the speed of your internet connection. If you have a poor internet connection, try playing the video on low or medium resolution. With a fast internet connection, you can play videos in high resolution. To ...